11 Best Intercom Alternatives & Competitors in 2023

With each plan, you can freely send messages to 2000 of your customers. However, if you send a message to one more, you will be charged an extra fee of $50 a month. For many companies, the number of customers easily passes the 2000 mark each month. With the Scale plan, you get one of the most robust customer communication tools on the market. If you’re free Intercom alternative, you can combine this tool with one of the chat tools and a help desk software. On their free plan, you get help centre and private knowledge base features on top of email responses and email ticketing, if you have three agents or fewer.

Let’s take a look at two customer service options, Drift and Intercom, to understand how they compare and aid in your evaluation of customer service software solutions. LiveAgent is a highly popular Intercom alternative, especially suitable for smaller support teams. Similar to Intercom, LiveAgent provides essential features like a ticketing system, chat engine, and customer profiles. It seamlessly integrates with various external applications, including Zendesk and Salesforce. Moreover, it introduces an additional avenue for customers to connect with your company, aligning with their preferred mode of support.

The 5 Best Customer Support Chat Platforms For Different Use Cases In 2023

But unlike most of the others, this tool claims to help almost all teams with a wide range of key features. The end-to-end digital marketing campaigns and ability to grow SMBs in challenging markets make it an all-in-one suite of tools for startups and large enterprises. Pro features such as 5 widgets, unlimited auto messages, and pop-ups, you pay $20/month.

• For small companies and startups, Zendesk offers a six-month free trial of up to 50 agents redeemable for any combination of Zendesk Support and Sell products.
• GoSquared has a wide array of functionality that Intercom doesn’t have – including powerful behavioural data to enable you to automate hyper targeted messages.
• Intercom invites startups to apply for its special Early Stage Program.
• We use the Intercom live chat app across 2 very different web apps.

These reviews are a mix of positive and negative to cement the benefits and downsides of this software. Is Intercom the most cost-effective tool of its kind on the market? We’ve put together this table so you can quickly compare its prices against other viable alternatives. Send business messages to your audience, use a Resolution Bot, redirect your audience to articles, and generate custom carousel screens within the app. Once you’ve created your ideal Messenger, integrate it into your website or product to enhance engagement. Behavioral data indicates what a customer might do next, while company data shows information such as spending, location, and business type.

For instance, you cannot create your own help center with this plan. Intercom is a robust customer communication software tool with a wide spectrum of features. The software company’s pricing plans are relatively expensive, difficult to understand and the monthly bill you receive can be unpredictable. However, if you only need the help desk and chat features, then you’ll pay $49 per month. To remove HelpCrunch branding and utilize unlimited chat prompt automation, you’ll need to upgrade to $25 per month per team member.

Customerly vs Intercom

With DevRev, since the developers are directly connected to the customers’ feedback and tickets, it helps better prioritize the product roadmap across the organization. So, we have curated ten decisive Intercom alternatives covering what’s in the market, top features, and price points to help you make the most appropriate decision for your work style. And their features work really well together giving you to ability to automate and speak to site visitors super effectively. You can email contacts in your intercom account (provided you have their email). Rather, they allow you to add email to your chat and messaging efforts. Custom bots from Intercom is only available on their “Premium” plan which doesn’t list an actual price.

• Pick out the must-have features for your organization and filter out of the software that provides you with those services within your budget.
• Official announcements for Intercom pricing rising have happened in the past.
• According to Intercom, it prices its custom plans by three criteria.
• This feature ensures that each customer request is handled by the best-suited agent, improving the overall efficiency of the support team.

Also, an ideal customer support tool for start-ups should seamlessly integrate with multiple messaging platforms so that you can easily offer multi-channel support to your customers. Intercom was founded 4 years before Drift as one of the first chatbot software providers. Since then, Intercom markets itself as a conversational relationship platform focused on enabling personalized, messenger-based experiences. Under the platform, Intercom offers conversational support, engagement, and marketing solutions for front office teams, and additional tools like product tours and options for mobile. The primary difference between Customerly and Intercom is in their approach to customer service. Customerly offers a full suite of customer communication tools designed to help you engage with customers more effectively via email, chat, and more.

It offers features that can help you manage customer service tickets, provide self-service options, automate workflows, use artificial intelligence, and measure customer satisfaction. It is a good option for customer support if you are looking for simple, affordable, and scalable software. Tawk.to customer support tools can be integrated with each other to provide a complete customer support package. You can add a small JavaScript snippet to your website to enable the live chat widget.

People value the customizability they have when creating a customer support system for their users. Intercom also has well-functioning support which solves your issues fast. Helpcrunch – Pricing is the biggest difference between Helpcrunch and Intercom. Unlike Intercom’s pricing, Helpcrunch’s pricing offers you an unlimited number of users in all of their available plans. A seat is a dedicated login for each user from the company who uses Intercom to manage conversations with customers. The problem people face with Intercom pricing is when your “Active people” and “Seats” starts to increase exponentially.

How To Increase Sales For Your Business In 2023

Customerly is a powerful customer service software alternative to Intercom. We run a simple pricing structure so everyone understands how much the software will cost them each month. Even though Intercom is a comprehensive customer service software, it’s gained a bit of a reputation for its confusing pricing structure. It’s also fair to say that opting for Intercom can get expensive rather quickly, with all its add-ons and pay-per-use features. Just a few weeks ago, Intercom presented their “breakthrough” AI chatbot – Fin.

No single software package can meet the needs of every business, which is why there are so many different options presented in this comparison. If you are interested in affordable alternatives to Intercom, it is your safest bet. The company behind LiveChat provides a whole range of interconnected services such as ChatBot and HelpDesk. And we had one goal in mind—finding the best alternative to Intercom.

It has all the features that make it one of our top Intercom competitors for 2022, but without any extra bells or whistles. In addition, LiveAgent offers a number of communication channels for customer support and a variety of different integrations. Zoho Desk is a support-focused offering from the Zoho suite of tools.

If I had to mention any drawbacks, it would be high pricing, given the fact there are cheaper solutions out there. What’s more, I have a feeling that this tool could turn out to be a bit overwhelming for inexperienced users. All in all, the Intercom chatbot tool is free of bugs, responsive and easy to navigate through. You should definitely consider giving it a try if you feel like it would benefit your business. If you don’t have a sales team, you might not be concerned with chatbots that will qualify and capture leads for you while you’re away.

Help Scout Pricing

So let’s take a look at the best options to grow your business, and give you an overview of Intercom itself to guide you. We use a rigorous software review process to create our unbiased, in-depth research. Intercom users can send automated, targeted SMS messages that are triggered by predetermined events, such as signing up for a trial.

A well-designed live chat tool with unique features like chat translation and visitor co-browsing is hard to find in other live chat alternatives. These various sets of features can all be managed conveniently in the Tidio shared inbox, which acts like a standard dashboard for all platforms. But before we dive into the list of tools, let’s understand more about customer experience management and Intercom. The top products based on usability and customer satisfaction, as rated by user reviews. Gist’s recent redesign gave us a big step forward to streamline viewing messages and interacting with customers. Unlimited chat interactions per month for one flat fee is a perk that helps us stand out here.

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful. Free features include custom user permissions, email reply tracking, and 1 shared inbox for up to 5 users. When you upgrade to their premium plans, you get up to 10 user slots, customer portals, field-level permissions, and AI-powered insights.

Zoho SalesIQ is not only more cost effective, but it also offers a variety of pricing options to fit your specific needs. While Intercom’s Starter package begins at $74 per month, SalesIQ’s Enterprise package costs just   per operator, per month billed annually. The tool is cloud-based, so you don’t need to install any software. You can integrate ClickDesk with your CRM, helpdesk, eCommerce, and analytics tools to streamline workflows and get more customer insights.

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